Privacy Policy

Last updated: June, 2026

Your privacy is important to us. This Privacy Policy explains what personal information N8 Solutions collects, why we collect it, how we use it, how long we keep it, and the choices and rights available to you.

Links to frequently visited sections:

Who We Are and What This Policy Covers

N8 Solutions provides website hosting, managed hosting, self-managed hosting, domain services, website design and development, SEO services, support services, account management tools, billing systems, web applications, installable website experiences, progressive web applications, mobile-friendly interfaces, and related products or tools. Certain products or tools, such as NitroGPT, may have their own product-specific terms, privacy policies, or legal notices where applicable.

This Privacy Policy applies to personal information we collect when you use N8Solutions.host, n8solutions.host and its subdomains, including legacy N8 Solutions service areas used until migration is complete, account portals, billing systems, support systems, hosting services, domain services, web applications, installable website experiences, progressive web applications, mobile-friendly interfaces, and other N8 Solutions products and services.

Where a separate product-specific privacy policy applies, that policy governs the information collected and processed through that product.

This Privacy Policy does not replace the privacy policy or cookie policy of any customer website hosted by N8 Solutions. Customers are responsible for providing their own privacy policy, cookie policy, cookie consent mechanism, and legal notices for their own websites, applications, forms, ecommerce systems, email lists, analytics tools, advertising tools, plugins, extensions, scripts, and third-party services.

If you have questions about deleting, correcting, accessing, or limiting the use of your personal data, please contact support by opening a ticket here.

Controller and Processor Roles

For personal data collected through N8 Solutions websites, account portals, billing systems, support systems, invoices, sales communications, marketing communications, and direct customer relationships, N8 Solutions generally acts as the controller of that personal data.

For personal data stored, transmitted, or processed by customers through their hosted websites, email accounts, databases, forms, CMS installations, plugins, extensions, scripts, custom code, ecommerce systems, and other hosted content, the customer is generally the controller and N8 Solutions acts as a processor, hosting provider, or infrastructure service provider.

Customers are responsible for determining whether and how they may collect, use, store, transfer, disclose, or otherwise process personal data through their own websites and services. Customers are also responsible for responding to privacy requests from their own website visitors, users, subscribers, customers, patients, clients, or members unless a separate written agreement with N8 Solutions states otherwise.

Information We Collect

We collect personal information only when we have a reason to do so, such as providing Services, managing accounts, processing payments, registering domains, providing support, improving our Services, protecting security, complying with legal obligations, or communicating with you.

Information You Provide to Us

Account information: We may collect your name, business name, email address, phone number, billing address, tax information where applicable, account username, password, authorized contacts, and account preferences.
Transaction and billing information: If you purchase Services, we may collect billing details, invoices, payment status, payment method information, transaction records, tax records, and related billing history. Payment card or payment account details may be processed by third-party payment providers and may not be stored directly by N8 Solutions.
Domain registration information: If you register, renew, transfer, restore, or manage a domain name through N8 Solutions, we may collect and process registrant, administrative, technical, billing, and contact information required by registrars, registrar resellers, registries, registry operators, ICANN, EETT where applicable, and other domain authorities.
Support and communications: We collect information you provide when you contact us, open support tickets, send email, request quotes, submit forms, respond to messages, provide feedback, or communicate with us through account portals or other channels.
Credentials and technical access information: Depending on the Services you use, you may provide credentials or access information such as SSH, FTP, SFTP, CMS administrator access, Plesk access, WHMCS access, API keys, configuration details, server paths, database information, or temporary login credentials. You should only provide credentials when necessary for support, troubleshooting, migration, development, or agreed work.
Website and content information: Depending on the Services you use, you may provide website files, databases, emails, CMS content, text, images, videos, code, configuration files, backups, form submissions, ecommerce data, and other content stored or processed through the Services.
Marketing and inquiry information: If you request information, subscribe to updates, download resources, book a consultation, register for a workshop, or interact with marketing materials, we may collect your contact details, business details, preferences, and related communication history.

Information We Collect Automatically

Log information: Like most online service providers, we collect information that browsers, devices, servers, firewalls, security tools, control panels, and network systems typically make available, such as IP address, browser type, device information, operating system, referring page, requested URL, date and time of access, language preference, error logs, access logs, and security events.
Usage information: We may collect information about how users interact with our websites, account portals, billing systems, knowledgebase articles, support systems, hosting control panels, web applications, and related Services. This may include pages visited, features used, tickets opened, services ordered, account actions, login events, security events, and administrative actions.
Approximate location information: We may determine the approximate location of a device from its IP address for security, fraud prevention, analytics, compliance, localization, and service improvement.
Cookies and similar technologies: We use cookies, pixels, tags, local storage, web beacons, and similar technologies to provide essential functionality, remember preferences, maintain sessions, protect accounts, analyze usage, measure communications, and, where applicable and consented to when required, support advertising and marketing. More information is available in our Cookie Policy.
Email and communication tracking: Emails we send may include technologies that help us understand whether messages were delivered, opened, clicked, or acted upon. We use this information to improve account communications, security notifications, support, and marketing where applicable.

Information We Collect from Other Sources

We may receive information about you from third-party services when necessary to provide or improve our Services. These sources may include payment processors, fraud prevention providers, domain registrars, registrar resellers, registries, security providers, analytics providers, advertising platforms, social media platforms, email delivery providers, publicly available sources, or services you authorize to connect with N8 Solutions.

How and Why We Use Information

Purposes for Using Information

We use personal information for the following purposes:

To provide, operate, maintain, secure, and support our Services;
To create and manage accounts, subscriptions, invoices, payments, renewals, credits, cancellations, refunds, and support requests;
To register, renew, transfer, restore, manage, or support domain names;
To provide hosting, backups, restores, migrations, security tools, control panel access, email services, and related technical services;
To troubleshoot websites, servers, accounts, emails, DNS, SSL certificates, scripts, CMS installations, plugins, extensions, templates, themes, and related technical issues;
To provide website design, development, SEO, AI, automation, consulting, training, managed services, and professional services where applicable;
To monitor, detect, prevent, and respond to spam, malware, abuse, fraud, unauthorized access, vulnerabilities, attacks, excessive resource usage, policy violations, and illegal activity;
To communicate with you about your account, services, invoices, renewals, support tickets, maintenance, security, legal notices, policy changes, offers, promotions, and service updates;
To improve our websites, products, services, documentation, support processes, security, advertising, and user experience;
To measure and improve the effectiveness of marketing, advertising, communications, and service offerings;
To comply with legal obligations, tax obligations, accounting obligations, registrar and registry obligations, law enforcement requests, court orders, regulatory requirements, and dispute resolution procedures; and
To protect the rights, property, security, reputation, and legal interests of N8 Solutions, our customers, users, visitors, vendors, and the public.

Legal Bases for Processing Personal Information

Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, our legal bases for processing personal information may include:

Contract: Processing necessary to provide Services, administer your account, process payments, register domains, provide support, or perform an agreement with you;
Legal obligation: Processing necessary to comply with tax, accounting, consumer protection, domain registration, security, regulatory, or legal requirements;
Legitimate interests: Processing necessary for operating, securing, improving, protecting, and promoting our Services, provided those interests are not overridden by your rights and interests;
Consent: Processing based on your consent, such as certain marketing communications, non-essential cookies, advertising cookies, tracking technologies, or optional features where consent is required; and
Vital interests: Processing necessary to protect the vital interests of a person in an emergency.

How We Share Information

We do not sell our users' private personal information. We may share personal information in the limited circumstances described below, with appropriate safeguards where required.

Employees, contractors, and service providers: We may disclose information to people or companies who need the information to help us provide, secure, support, maintain, improve, or bill for the Services.
Payment and billing providers: We may share information with payment processors, banks, billing systems, fraud prevention tools, accounting systems, tax systems, and related financial service providers.
Domain service providers: We may share domain-related information with registrars, registrar resellers, registries, registry operators, ICANN, EETT where applicable, escrow providers, WHOIS or RDAP systems where required, dispute providers, and other domain authorities or service providers.
Hosting and infrastructure providers: We may share information with data centers, cloud providers, server providers, control panel providers, backup providers, monitoring providers, security providers, DNS providers, SSL certificate authorities, email providers, and related technical service providers.
Support, communication, analytics, and marketing providers: We may share information with email delivery providers, helpdesk systems, customer support tools, analytics providers, advertising platforms, conversion tracking tools, and marketing providers where applicable and lawful.
Legal requests and compliance: We may disclose information in response to subpoenas, court orders, regulatory requests, law enforcement requests, tax obligations, domain disputes, abuse complaints, intellectual property complaints, or other legal processes.
Protection of rights and safety: We may disclose information when we believe in good faith that disclosure is reasonably necessary to protect the rights, property, security, reputation, or legal interests of N8 Solutions, our customers, third parties, or the public.
Business transfers: If N8 Solutions is involved in a merger, acquisition, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to this Privacy Policy or a policy that provides materially similar protections.
With your consent or direction: We may share information when you authorize us to do so or direct us to connect your account or website with a third-party service.
Aggregated or de-identified information: We may share information that has been aggregated or reasonably de-identified so that it cannot reasonably be used to identify you.

Support Requests, Documentation, and Knowledgebase Materials

We may use support questions, technical issues, or service problems to improve our documentation, training, internal processes, or public knowledgebase articles. When doing so, we will remove or anonymize personal information, account information, credentials, domain-specific information, and other identifying details unless we have permission to disclose them.

Information Shared Publicly

Information that you choose to make public may be disclosed publicly. This may include website content, public profiles, public comments, public posts, public directory listings, testimonials, reviews, or other content you publish or authorize for publication. Public information may be indexed by search engines, archived, copied, redistributed, or used by third parties.

How Long We Keep Information

We keep personal information only for as long as we have a reason to keep it, including to provide Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect security, prevent abuse, and support legitimate business operations.

Account and billing records: We may retain account, invoice, payment, tax, and transaction records for as long as necessary for accounting, tax, legal, and business purposes.
Support records: We may retain support tickets, emails, and related communications for as long as needed to provide support, maintain service history, resolve disputes, improve documentation, and protect our legal interests.
Server logs and security logs: Routine logs are generally retained for a limited period, often approximately 30 days, unless needed longer for security, abuse prevention, troubleshooting, legal compliance, backups, or business operations.
Backups: Server backups are generally retained on a rotating basis for approximately four weeks for disaster recovery and service continuity purposes, unless a different retention period applies to a specific service or backup system.
Domain data: Domain registration, renewal, transfer, and registrant data may be retained according to registrar, registry, ICANN, EETT, accounting, legal, and operational requirements.
Marketing data: Marketing contact data is retained until it is no longer needed, you unsubscribe, you withdraw consent where consent is required, or we otherwise determine that it should be removed, subject to lawful suppression-list retention.

Security

We take reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. These measures may include account authentication, access controls, monitoring, logging, backups, firewalls, malware scanning, security tools, SSL/TLS, software updates, and other technical and organizational safeguards.

No online service, website, server, email system, backup system, or security tool can be guaranteed to be 100% secure. You are responsible for keeping your account credentials secure, using strong passwords, enabling two-factor authentication where available, managing authorized users, and maintaining the security of your own websites, software, plugins, extensions, themes, templates, scripts, and third-party integrations.

Choices

You have several choices regarding personal information:

Limit the information you provide: You may choose not to provide certain optional information, but some Services may not be available without required information.
Update account information: You may update certain account, billing, contact, and authorized-user information through the account portal where available.
Opt out of promotional communications: You may opt out of promotional emails by following the unsubscribe instructions in those messages. We may still send account, billing, renewal, legal, security, and service-related communications.
Manage cookies: You may manage browser cookies through your browser settings and, where available, through our cookie consent mechanism. More information is available in our Cookie Policy.
Close your account: You may request cancellation of active Services through the account portal. We may retain certain information after account closure where reasonably necessary for legal, accounting, billing, security, backup, dispute, or legitimate business purposes.

Your Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with applicable data protection rights, you may have rights regarding your personal information, subject to legal limitations and exemptions. These rights may include:

Request access to your personal data;
Request correction of inaccurate or incomplete personal data;
Request deletion of personal data;
Object to certain processing;
Request restriction of processing;
Request data portability;
Withdraw consent where processing is based on consent; and
Submit a complaint to a data protection supervisory authority.

You can usually access, correct, or update certain personal data through your account settings. For other requests, please contact us using the information in the How to Reach Us section.

If you are in Greece, you may also contact the Hellenic Data Protection Authority. More information is available at dpa.gr Opens in new window.

Controllers and Responsible Companies

For personal data collected directly by N8 Solutions through our websites, account portals, billing systems, support systems, and direct customer relationships, the responsible company is:

N8 Solutions
Dimitriou Liakou 8
Aspropyrgos, Attica 19300
Greece

International Transfers

N8 Solutions is based in Greece, but our Services may be provided using vendors, infrastructure, systems, registrars, payment providers, email providers, security providers, analytics providers, AI providers, and other service providers located in other countries, including countries outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we use appropriate safeguards where required by law. These may include European Commission-approved Standard Contractual Clauses, transfer impact assessments where appropriate, adequacy decisions, or transfers to service providers participating in an approved data transfer framework such as the EU-US Data Privacy Framework, where applicable.

You may contact us for more information about the safeguards used for international transfers where required by applicable law.

Ads, Analytics, and Marketing Services Provided by Others

We may use analytics, advertising, remarketing, conversion tracking, and similar technologies to understand how users interact with our websites and Services, measure the effectiveness of advertising campaigns, improve user experience, and display more relevant advertising on third-party platforms.

These services may be provided by third-party platforms such as Google, Meta, LinkedIn, TikTok, X, Microsoft, or other analytics and advertising providers. These providers may use cookies, pixels, tags, local storage, or similar technologies to collect information about your browser, device, visits, interactions, and activity across websites and services.

Advertising and marketing cookies are not strictly necessary for the operation of our websites or Services. Where required by applicable law, these cookies and similar technologies will only be used after you have provided consent through our cookie consent mechanism.

This Privacy Policy covers the collection and use of information by N8 Solutions. Third-party analytics, advertising, embedded content, and marketing providers may process information under their own privacy policies and terms.

Third Party Software and Services

If you use third-party plugins, extensions, templates, themes, scripts, payment tools, ecommerce systems, analytics tools, advertising tools, embedded content, AI tools, automation tools, or other third-party services on your website, you or your visitors may provide information to those third parties. N8 Solutions does not own or control those third parties and is not responsible for their privacy practices, terms, security, or data processing.

Customers are responsible for reviewing third-party terms and privacy policies and for providing appropriate disclosures, notices, and consent mechanisms on their own websites where required.

Visitors to Customer Websites

N8 Solutions may process information about visitors to customer websites as part of providing hosting, email, backup, security, logging, troubleshooting, or related infrastructure services. In those cases, the customer is generally responsible for determining the purpose and legal basis for processing that information.

Customers are responsible for publishing a privacy policy and cookie policy that accurately describe their own data collection, use, sharing, cookies, analytics, advertising, forms, ecommerce, email marketing, and third-party services.

Privacy Policy Changes

N8 Solutions may update this Privacy Policy from time to time. When changes are material, we may provide notice by email, account notice, support portal notice, website notice, blog notice, or another reasonable method before the changes take effect. Changes that are administrative, corrective, clarifying, or non-material may take effect immediately when posted.

Your continued use of the Services after the effective date of an updated Privacy Policy means that the updated Privacy Policy applies to your use of the Services from that date forward.

How to Reach Us

If you have a question about this Privacy Policy, or if you would like to contact us about your privacy rights, please contact us by opening a support ticket here.